KNOW WHERE YOUR BIODAM ORDER IS.

Once your order has been dispatched, you can follow its journey using the tracking information provided in your shipping confirmation email.

HOW TO TRACK YOUR ORDER

01 — FIND YOUR SHIPPING EMAIL
After your order has been dispatched, we'll send you a shipping confirmation email containing your tracking information, when available.

02 — OPEN YOUR TRACKING LINK
Use the tracking link in the email to view the latest available delivery updates from the carrier.

03 — FOLLOW YOUR DELIVERY
Tracking updates may take some time to appear after your parcel has been dispatched.

HAVEN'T RECEIVED YOUR TRACKING INFORMATION?

If you have received your order confirmation but haven't received a shipping confirmation yet, your order may still be being prepared for dispatch.

Please allow the applicable processing time before contacting us.

**TRACKING HASN'T UPDATED?

Carrier tracking information can sometimes take time to refresh. If your tracking hasn't updated for an extended period or your order appears to be delayed beyond the expected delivery timeframe, contact our support team with your order number.

NEED HELP?

We're here to help with your order.

CONTACT US →