FREQUENTLY ASKED QUESTIONS

YOUR QUESTIONS, ANSWERED.

Everything you need to know about BIODAM products, skincare routines, orders and delivery.

PRODUCTS & SKINCARE

01 — Which skin types are BIODAM products suitable for?
Our products are designed for different everyday skincare needs, with several formulas suitable for all skin types, including sensitive skin. Always check the individual product page for specific suitability.

02 — How should I build my BIODAM skincare routine?
A simple routine can start with cleansing, followed by a targeted serum and moisturizer. In the evening, you can add the Bright & Pure Micellar Water before your cleanser and finish with the Bright Skin Regenerating Night Cream.

03 — Can I use BIODAM products together?
Yes. Our products are designed to complement one another and can be combined into a simple AM and PM skincare routine. Follow the individual product directions for the recommended order and frequency.

04 — How long does it take to see results?
Results vary depending on the product, your skin and how consistently you use it. Skincare generally requires consistent use over time, rather than immediate results.

05 — Where can I find the ingredients?
The key ingredients and product information are listed on each individual product page. Always check the product packaging and full ingredient list before use, particularly if you have known sensitivities.

ORDERS & DELIVERY

06 — Where do you ship?
We offer shipping options to the destinations available at checkout. Delivery availability and costs are displayed during the ordering process.

07 — How can I track my order?
Once your order has been dispatched, you will receive the available tracking information by email.

08 — How long will my order take to arrive?
Delivery times depend on your destination and the shipping method selected at checkout. Your available delivery estimate will be shown during checkout.

09 — Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes once an order has been processed or dispatched.

RETURNS & SUPPORT

10 — What is your return policy?
Please refer to our Returns & Refunds policy for the current eligibility requirements and process.

11 — What should I do if my order arrives damaged or incorrect?
Contact our customer support team as soon as possible with your order details and relevant photos so we can assist you.

12 — How can I contact BIODAM?
You can contact us through our Contact Us page. Our team will be happy to help with product, order and delivery questions.

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