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FREE UK SHIPPING ON ORDERS OVER £80

YOUR BIODAM SHOPPING EXPERIENCE

These Terms of Service explain the terms that apply when you use the BIODAM website and purchase products from our online store.

By accessing or using our website, you agree to these terms.

1. ABOUT BIODAM

This website is operated by:

BIODAM
Legal business name: BIODAM SKIN
Registered address: Sheencroft
No: 73
LE2 2SB
England
United Kingdom
Email: hello@biodamskin.com


2. USING OUR WEBSITE

You may use the BIODAM website for lawful personal purposes.

You must not:

  • Use the website for unlawful or fraudulent activities

  • Attempt to gain unauthorised access to our systems

  • Interfere with the security or operation of the website

  • Copy or commercially exploit our content without permission

  • Use our website in a way that could harm BIODAM or other customers

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, ingredients and other information are accurate.

However, product packaging, appearance and formulations may occasionally change.

Always check the product packaging and ingredient list before use, especially if you have allergies or known sensitivities.

BIODAM product information is provided for general skincare purposes and is not medical advice.

4. PRODUCT AVAILABILITY

Products displayed on our website are subject to availability.

We reserve the right to:

  • Limit quantities available for purchase

  • Discontinue products

  • Update product information

  • Correct product or pricing errors

If a product becomes unavailable after you place an order, we will contact you where appropriate and provide an applicable refund if payment has already been taken.

5. ORDERS

When you place an order, you agree to provide accurate and complete information.

After placing your order, you will receive an order confirmation.

An order may be cancelled or rejected where reasonably necessary, including because of:

  • Product availability

  • Pricing or listing errors

  • Payment issues

  • Incorrect information

  • Suspected fraudulent activity

If we cancel an order after payment has been received, the applicable amount will be refunded.

6. PRICES & PAYMENT

Prices are displayed on the website in the applicable currency.

We reserve the right to change prices at any time. Price changes will not normally affect orders that have already been accepted.

Payment must be successfully authorised before an order can be processed.

Available payment methods are displayed at checkout.

7. SHIPPING & DELIVERY

Shipping costs, available delivery methods and estimated delivery times are shown during checkout where available.

Delivery times may vary depending on destination, carrier and circumstances outside our reasonable control.

For more information, please see our Shipping & Delivery page.

8. RETURNS & REFUNDS

Returns and refunds are handled according to our Returns & Refunds policy and any mandatory consumer rights applicable to your purchase.

For hygiene reasons, opened or used skincare products may be subject to specific return restrictions, except where applicable law provides otherwise or the product is defective or damaged.

9. INTELLECTUAL PROPERTY

All BIODAM branding and original website content, including:

  • Logos

  • Product names

  • Photography

  • Graphics

  • Text

  • Product descriptions

  • Website design

is owned by or licensed to BIODAM unless otherwise stated.

You may not reproduce, modify, distribute or commercially use this material without prior written permission.

10. THIRD-PARTY SERVICES

Our website may use third-party services, applications and payment providers.

Some parts of the website may also contain links to external websites.

Third-party services operate under their own terms and privacy policies. BIODAM is not responsible for services or websites that we do not control.

11. WEBSITE AVAILABILITY

We aim to keep the BIODAM website available and functioning properly, but we do not guarantee that it will always be uninterrupted, error-free or available.

We may temporarily suspend, modify or update the website when necessary for maintenance, security or operational reasons.

12. LIMITATION OF LIABILITY

To the extent permitted by applicable law, BIODAM is not responsible for losses caused by circumstances outside our reasonable control.

Nothing in these Terms of Service limits or excludes any liability or consumer right that cannot legally be limited or excluded.

13. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

The latest version will be published on this page with the applicable Last Updated date.

15. CONTACT US

If you have questions about these Terms of Service, please contact us:

BIODAM
Email: hello@biodamskin.com
Address: Sheencroft
No: 73
LE2 2SB
England
United Kingdom