YOUR PRIVACY MATTERS.

At BIODAM, we respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order or interact with BIODAM.

1. INFORMATION WE COLLECT

Depending on how you interact with our website, we may collect information such as:

Information you provide directly

• Name

• Email address

• Billing and shipping address

• Telephone number

• Order and transaction details

• Information you provide when contacting customer support

• Information submitted through our newsletter or contact forms

Information collected automatically

When you browse our website, certain technical information may be collected automatically, such as:

• IP address

• Browser type and device information

• Pages visited

• Website interactions

• Approximate location information

• Cookies and similar technologies

2. HOW WE USE YOUR INFORMATION

We may use your information to:

• Process and fulfil your orders

• Arrange delivery and provide order updates

• Process payments through our payment providers

• Provide customer support

• Respond to enquiries

• Manage returns and refunds

• Send marketing communications when you have opted in

• Improve our website, products and customer experience

• Detect and prevent fraud, abuse or security issues

• Meet applicable legal and regulatory requirements

3. MARKETING COMMUNICATIONS

If you choose to subscribe to BIODAM marketing communications, we may send you information about products, skincare content, offers and updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our communications.

4. COOKIES

BIODAM uses cookies and similar technologies to help operate, secure and improve our website and understand how visitors interact with it.

Some cookies may be essential for the website to function, while others may be used for analytics, preferences or marketing.

For more information, please see our Cookie Policy.

5. SHARING YOUR INFORMATION

We may share relevant personal information with trusted service providers where necessary to operate our business, including providers involved in:

• Payment processing

• Order fulfilment

• Shipping and delivery

• Website hosting and technology

• Analytics

• Customer support

• Marketing services

We do not sell your personal information as a product to third parties.

6. PAYMENT INFORMATION

Payments are processed through the payment methods and payment providers available at checkout.

BIODAM does not need to directly store your complete payment card details when these are processed by third-party payment providers.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes and meeting legal obligations.

8. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Request a copy of certain information

To exercise an applicable privacy right, please contact us using the details below.

9. DATA SECURITY

We take reasonable technical and organisational measures to help protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

10. THIRD-PARTY SERVICES

Our website may contain links to or integrate with third-party services.

These third parties may process information according to their own privacy policies. We recommend reviewing their policies when using their services.

11. CHILDREN'S PRIVACY

Our website is not intended to knowingly collect personal information from children where prohibited by applicable law.

If you believe a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

12. INTERNATIONAL DATA TRANSFERS

Depending on the services we use and where you are located, your personal information may be processed or stored in countries outside your country of residence.

Where required by applicable law, appropriate safeguards will be used for international transfers.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

The latest version will always be published on this page with the relevant Last Updated date.

14. CONTACT US

If you have questions about this Privacy Policy or how BIODAM handles your personal information, please contact us:

BIODAM
Email: hello@biodamskin.com
Address: Sheencroft
No: 73
LE2 2SB
England
United Kingdom