YOUR SATISFACTION MATTERS.

We want you to feel confident when shopping with BIODAM. If something isn't right with your order, our team is here to help.

RETURN ELIGIBILITY

To be eligible for a return, products should be:

• Unused and unopened

• In their original packaging

• In the same condition in which they were received

• Accompanied by your order details or proof of purchase

For hygiene and safety reasons, opened or used skincare products may not be eligible for return, unless the product arrived damaged or defective.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective or contains the wrong product, please contact us as soon as possible.

Include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

Our team will review your request and help determine the appropriate solution.

HOW TO REQUEST A RETURN

01 — CONTACT US
Get in touch with our customer support team with your order number and reason for the return.

02 — REVIEW
We'll review your request and confirm whether the item is eligible for return.

03 — RETURN
If approved, we'll provide the relevant return instructions.

04 — REFUND
Once the returned item has been received and inspected, any approved refund will be processed according to our refund policy.

REFUNDS

Approved refunds are issued to the original payment method.

The time it takes for the refund to appear in your account can vary depending on your payment provider or bank.

IMPORTANT

Please check the full Returns & Refunds Policy for the specific eligibility requirements, return timeframe, exclusions and applicable conditions before sending an item back.

NEED HELP?

Not sure if your order is eligible for a return?

CONTACT US →